Return & Refund Policy

At The Ark Mobile Store, we carefully inspect and test our products before dispatch to ensure that you receive your order in proper working condition. Every device is checked for functionality before it is shipped.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

We accept returns only in the following situations:

• The product arrives damaged or defective.

• The product has a functional issue that was not present or disclosed at the time of purchase.

• You received a wrong or different product from the one you ordered.

• The product is significantly different from the description provided on our website.

To be eligible for a return, you must contact us within 7 days of receiving your order.

2. Change of Mind

Returns are not accepted for change of mind, personal preference, or simply deciding that you no longer want the product.

This includes situations such as:

• You ordered the wrong model, color, storage capacity, or variant.

• You changed your mind after receiving the product.

• The product does not meet your personal preference despite matching the listing.

• You found the same product at a lower price elsewhere.

3. Product Condition

For a return to be accepted, the product must be returned in the same condition in which it was received.

Where applicable, this includes:

• Original packaging and box

• Accessories and cables

• Manuals and documentation

• Warranty cards

• Original seals, where applicable

• Any complimentary items included with the order

Products showing signs of physical damage, water/liquid damage, unauthorized repair, modification, tampering, misuse, or abnormal wear may not qualify for a return.

4. Unboxing Evidence

For high-value products such as smartphones, iPads, MacBooks, Apple Watches, and AirPods, we strongly recommend recording a continuous video while opening your package.

The video should clearly show:

1. The sealed package before opening.

2. The shipping label.

3. The condition of the package.

4. The product and its accessories after opening.

This may be required when investigating claims involving missing, damaged, or incorrect items.

5. How to Request a Return

To request a return, contact our support team through WhatsApp within 7 days of delivery.

Please provide:

• Order number

• Customer name and contact number

• Reason for the return

• Clear photographs of the product

• Video evidence where applicable

• Any other information requested by our support team

Our team will review your request and determine whether the product qualifies for a return.

6. Inspection & Approval

Once the returned product is received, it will be inspected by our team.

The inspection may include checking:

• Device functionality

• Physical condition

• Serial number / IMEI where applicable

• Accessories and packaging

• Signs of damage, tampering, or unauthorized repair

A refund or replacement will only be processed after the return has been approved.

7. Refunds

If your return is approved, you may receive either:

• A replacement product, subject to availability; or

• A refund through the applicable payment method.

Refund processing time may vary depending on the payment method and financial institution.

Shipping or delivery charges may be non-refundable unless the return is due to an error on our part, such as sending the wrong product or an item that arrived defective.

8. Damaged Products

If your order arrives visibly damaged, please contact us as soon as possible after delivery and provide clear photographs and/or video evidence.

Do not discard the original packaging until the matter has been resolved.

9. Incorrect Product

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate solution, which may include replacement or refund.

10. Warranty & Technical Issues

Some products may be covered by a manufacturer or seller warranty.

If a product develops a technical issue after delivery, please contact us first. Depending on the product and nature of the issue, we may guide you through the applicable warranty, inspection, repair, replacement, or other available process.

Warranty coverage does not normally cover damage caused by accidents, liquid exposure, physical damage, misuse, unauthorized repairs, software modification, or other customer-caused damage.

11. Accessories

Returns for accessories such as cables, chargers, covers, screen protectors, and similar items are subject to the same eligibility requirements.

Items that have been used, installed, damaged, or altered may not be eligible for return unless they are confirmed to be defective.

12. Non Returnable Situations

A return may be refused where:

• The return request is made after the applicable return period.

• The product has been physically damaged after delivery.

• The product shows signs of liquid or water damage.

• The product has been opened, repaired, modified, or tampered with by an unauthorized person.

• Accessories or original packaging are missing where they are required for the return.

• The issue is caused by misuse or failure to follow product instructions.

• The customer simply changes their mind.

• The product is functioning as described and there is no qualifying defect.

13. Fraud & Abuse

The Ark Mobile Store reserves the right to refuse returns or refunds where we reasonably believe a return request involves fraud, abuse of this policy, product substitution, tampering, or other misuse.

For devices with serial numbers or IMEI numbers, these may be recorded and verified as part of our return inspection process.

14. Contact Us

If you have any questions regarding our Return & Refund Policy or need to request a return, please contact us:

The Ark Mobile Store
Shop No. 5 & 6, Third Floor, Singapore Plaza, Bank Road, Saddar, Rawalpindi

WhatsApp: 0321 9507985
Instagram: @arkmobilestore._

Business Hours: Saturday–Thursday, 11:00 AM–9:00 PM

We aim to handle every return request fairly and provide our customers with a straightforward shopping experience.

The Ark Mobile Store  Genuine technology. Honest prices. Trusted service.