FAQ

Everything you need to know before you buy.

1. Are your devices genuine?

Yes. We only sell genuine products. Every device is carefully inspected and tested before dispatch.

2. Do you test devices before shipping?

Yes. Every unit is checked for full functionality before it is dispatched to the customer.

3. What products do you sell?

We offer smartphones, iPads, MacBooks, Apple Watches, AirPods, chargers, cables, covers, and screen protectors.

4. How long does delivery take?

We aim to deliver orders across Pakistan within 5–8 working days. Delivery times may vary depending on your location, courier service, weather, or unforeseen circumstances.

5. Where do you deliver?

We provide delivery across Pakistan.

6. Can I ask questions before placing an order?

Absolutely. You can contact our team on WhatsApp for product details, availability, and any questions before purchasing.

7. How can I contact The Ark Mobile Store?

You can reach us through WhatsApp at 0321 9507985 or visit us at:

Shop No. 5 & 6, Third Floor, Singapore Plaza, Bank Road, Saddar, Rawalpindi.

8. What are your customer support hours?

Our support is available Saturday–Thursday, 11:00 AM–9:00 PM.

9. Can I check a product before buying?

Our team is available to help answer your questions about the product before purchase. For specific inspection or in-store checking arrangements, please contact us on WhatsApp.

10. Do you sell refurbished products as new?

No. We do not sell refurbished products as new. Our products are represented honestly, and devices are inspected before dispatch.

11. How will my order be packed?

Every order is carefully packed before dispatch to help ensure it reaches you safely.

12. What if I have a question that isn't answered here?

No problem. Chat with us on WhatsApp and our team will be happy to help.